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FAQ's

We accept Apple Pay, PayPal, Amazon Pay, and the following credit cards: Visa, Mastercard, American Express, Discover.

Discount Codes must be entered at the checkout page. You must press "Apply" to see the order total update. Discount codes or gift cards must be applied at time of checkout. We cannot adjust any prices after the order has been submitted.  Please note only one code can be used on each purchase. Coupon codes cannot be applied to previous purchases or retroactively applied after an order has been placed.

Contact iDecoz as soon as possible. We process and ship orders very quickly. Once the order has imported to our fulfillment facility, we have no ability to modify an order.  iDecoz will make every effort to stop the order if we are able to. 

If the order has already been processed:
Please place a new order for the correct item and return the original order for a refund.

See the complete iDecoz Return/Exchange Policy for instructions to return or exchange your order.

Need help? Contact the Customer Service Team for guidance, we’re happy to help.  You can contact us by email: customerservice@iDecoz.com or by phone: 888-645-1460 M-F 9:00 AM - 6:00 PM EST.

Contact iDecoz as soon as possible. We process and ship orders very quickly. Once the order has imported to our fulfillment facility, we have no ability to modify the address.  iDecoz will make every effort to change the shipping address if we can before the order is processed.

If the order has already been processed: We will do our best to provide assistance.  The original order may come back to us as undeliverable, in which case we can refund your order, less shipping.

Please place a new order shipping to the correct address.

If the order was processed and delivered to the wrong address entered at the time of ordering, you would be responsible for the charges and the order would not be eligible for a refund.

Need help? Contact the Customer Service Team for guidance, we’re happy to help.  You can contact us by email: customerservice@iDecoz.com or by phone: 888-645-1460 M-F 9:00 AM - 6:00 PM EST.

Once your order is placed, it will ship within 48 hours. All orders placed on Friday, will be shipped the following Monday. Please allow additional processing and shipping time for weekends, holidays and sales. Once your order ships we’ll provide you with a tracking number via email, allowing you to follow the progress of your package.

Yes, we offer worldwide shipping!

Standard shipping in the United States is FREE on orders over $25! Your order will ship USPS First Class Mail. Please allow up to 12 business days for delivery.

Should you require delivery by a certain date we suggest you choose an expedited service as we cannot guarantee delivery dates with USPS First Class Mail.

iDecoz offers expedited services at an additional charge. The expedited options are: 
USPS Priority Mail
USPS Priority Mail Express

For orders that are returned to iDecoz due to incorrect or missing address information, shipping fees are non-refundable.  We are happy to re-ship the order to you; however, additional shipping charges will apply to re-ship the items to the correct address.

International Shipping Details
iDecoz offers international shipping to most countries using USPS International Shipping.  

For USPS First Class Package International please allow up to 30 days for delivery depending on your location.  USPS provides tracking to your country destination.  Once in the country, the local mail service makes the final delivery.  USPS tracking is only updated with final delivery information provided the details are sent back to USPS by the local mail service provider. 

The following are some important things you need to know about orders shipping outside the U.S.

  • Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees. If you are unsure what to expect, please contact your local customs or post office for details.
  • Please don't refuse the package because of the customs or taxes charged when the item is delivered.  The carrier won't be able to return the item to us unless these fees are paid.  Our only option is to abandon the package in customs and if this happens, we won't be able to offer a refund.
  • Please verify the shipping address on your order.
  • Look for a notice of attempted delivery from the carrier.
  • Look around the delivery location.  Check around the entrances of your residence for the package.
  • See if someone else accepted the delivery.  Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
  • Speak with the postal carrier who delivers your mail as they scan the package in order to mark it 'delivered'.
  • Wait 36 hours. Packages can show as delivered while still in transit.

If your order is 36 hours past the expected delivery date, then you will want to file a missing package claim with USPS and contact us with the claim number.

In the rare event your USPS package is not delivered as expected and it’s unable to be located by the tracking information please contact us as soon as possible so we can make sure you receive your order.

Need help? Contact the Customer Service Team for guidance, we’re happy to help.  You can contact us by email: customerservice@iDecoz.com or by phone: 888-645-1460 M-F 9:00 AM - 6:00 PM EST.

We are happy to assist you with a return.  If you would like to return or exchange an item purchased at iDecoz.com, please submit a support request for a Return Merchandise Authorization number (RMA#) at customerservice@iDecoz.com.

Return guidelines:

  • Any merchandise marked "Final Sale" cannot be exchanged or returned.
  • iDecoz must first be informed of any returns or exchanges via email before shipping your item. Please submit your request for an RMA#.
  • All RMA requests must be submitted within 7 days of receipt of your order.
  • Please send the returned merchandise back in its original packaging, and in the same new condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. Your only cost for returning the item(s) is the cost of shipping your product back to iDecoz.
  • Your RMA is valid for 7 days - please send the item back to us in a timely manner to be eligible for a refund.
  • Once the item is received, your refund, less any shipping charges paid on the original order, will be processed within 3-5 business days.  If you are expecting a refund, we will issue the refund back to the appropriate account based on the original method of payment.  Please understand, once we process the refund, that it may take up to 5 business days for the bank to process the credit to your account. 
  • We highly recommend using a shipping method that offers package tracking.   It is almost impossible to process a return or exchange if we have not received your merchandise.
  • Please ship returns/exchanges to: iDecoz, Att: Customer Service RA#________, 195 Broadway, Floor 3, Brooklyn NY 11211.

Need help? Contact the Customer Service Team for guidance, we’re happy to help.  You can contact us by email: customerservice@iDecoz.com or by phone: 888-645-1460 M-F 9:00 AM - 6:00 PM EST.

Once we receive your return, your refund will be processed within 3 - 5 business days.  We will issue the refund back to the appropriate account based on the original method of payment.  Please understand, once we process the credit, that it may take up to 5 business days for the bank to apply the credit to your account.

Please make sure you put the
CORRECT SIZE Phone Case in your cart.

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