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RETURN POLICY

 

We are happy to assist you with a return. If you would like to return or exchange an item purchased at iDecoz.com, please contact us for a Return Merchandise Authorization number (RMA#) at customerservice@iDecoz.com.


 Return guidelines:

  • Any merchandise marked "Final Sale" cannot be exchanged or returned.
  • iDecoz must first be informed of any returns or exchanges via email before shipping your item. Please submit your request for an RMA#.
  • All RMA requests must be submitted within 7 days of receipt of your order.
  • Please send the returned merchandise back in its original packaging, and in the same new condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. Your only cost for returning the item(s) is the cost of shipping your product back to iDecoz.
  • Your RMA is valid for 7 days - please send the item back to us in a timely manner to be eligible for a refund.
  • Once the item is received, your refund, less any shipping charges paid on the original order, will be processed within 3-5 business days.  If you are expecting a refund, we will issue the refund back to the appropriate account based on the original method of payment.  Please understand, once we process the refund, that it may take up to 5 business days for the bank to process the credit to your account. 
  • We highly recommend using a shipping method that offers package tracking.   It is almost impossible to process a return or exchange if we have not received your merchandise.
  • Please ship returns/exchanges to: iDecoz, Att: Customer Service RA#________, 195 Broadway, Floor 3, Brooklyn NY 11211.

How long does it take for my refund to process?

Once we receive your return, your refund will be processed within 3 - 5 business days.  We will issue the refund back to the appropriate account based on the original method of payment.  Please understand, once we process the credit, that it may take up to 5 business days for the bank to apply the credit to your account.

Need help? Contact the Customer Service Team for guidance, we’re happy to help.  You can contact us by email: customerservice@iDecoz.com or by phone: 888-645-1460 M-F 9:00 AM - 6:00 PM EST.

 

 

 

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